General Terms and Conditions
Preamble – What are these General Terms and Conditions about?
As a bodyworker, energy worker, and coach, I work holistically. This means that I apply methods which do not form part of conventional medicine and are not recognised by health insurance providers.
These Terms and Conditions are intended to ensure that:
it is clearly defined what my work is – and what it is not,
rights and obligations are understandable for both parties,
a respectful, honest, and binding cooperation can be established,
and misunderstandings or false expectations are avoided.
These General Terms and Conditions (GTC) apply to all individual and group sessions, coaching sessions, workshops, and other services offered by manushya.life.
§1 Provider Information
Name: Jennifer Margraff
Legal Form: Sole Proprietorship
Address: Gildestraat 8, 9000 Ghent
Company Number (KBO/BCE): 759.801.394
VAT ID: 0759.801.394
Contact:
Email: hello@manushya.life
Website: www.manushya.life
§2 Definitions – What do certain terms mean?
Client: A natural person who makes use of my services.
Practitioner: Jennifer Margraff – bodyworker, energy worker, and coach.
§3 Scope – When do these Terms and Conditions apply?
(1) These Terms and Conditions apply to all appointments, sessions, group services, workshops, and online bookings.
(2) As soon as an appointment is arranged or booked online, these Terms and Conditions shall be deemed to have been read and accepted.
(3) The contract exists exclusively between the Client and the Practitioner.
§4 Conclusion of Contract
A contract is concluded through:
online booking
appointment arrangement via email
appointment arrangement by telephone
appointment arranged in person
Once an appointment has been confirmed, it shall be deemed to be bindingly booked
§5 Content and Purpose of the Sessions
(1) I work holistically with bodywork, energy work, and coaching. In doing so, I use methods which:
are not recognised by conventional medicine
do not replace medical or psychotherapeutic treatment
are not scientifically proven
(2) My work serves:
self-awareness
personal development
emotional and physical wellbeing
the activation of the body's own self-healing capacities
(3) I do not provide medical or psychological diagnoses.
(4) I do not make any promises of healing.
(5) My work does not replace consultation with:
medical doctors
psychotherapists and psychologists
alternative health practitioners
Medication or medical treatments must not be discontinued or altered independently.
(6) If medical or psychological terminology is used during a session, this is solely for the purpose of better understanding and does not constitute a diagnosis.
§6 Responsibility of the Client
(1) Each Client assumes full responsibility for their own physical, mental, and emotional health.
(2) Existing illnesses, psychological burdens, pregnancies, or medical treatments must be disclosed prior to the session.
(3) In the case of serious existing illnesses or psychological conditions, prior medical approval must be obtained before the session.
(4) Participation in all sessions is voluntary and at the Client’s own responsibility.
§7 Physical Contact & Participation
(1) The sessions involve physical contact. The Client is hereby informed of this in advance and expressly agrees thereto.
(2) The course of the session shall be guided by the Client’s needs.
(3) Any recommendations are voluntary. The Client alone decides whether to implement them.
(4) Should the necessary relationship of trust no longer exist, the Practitioner may terminate the session and the contract at any time.
§8 Limits of the Work & Liability
(1) I work to the best of my knowledge and belief. Nevertheless:
I cannot guarantee any specific outcome.
Perceptions, impulses, and information arise intuitively.
Misunderstandings or misinterpretations are possible.
(2) The Practitioner shall only be liable in cases of intent or gross negligence.
(3) Responsibility for:
personal decisions
emotional processes
physical or psychological reactions
shall lie with the Client.
(4) Liability for indirect damages, consequential damages, or loss of profit is excluded.
§9 Refusal or Termination of Contract
(1) The Practitioner may refuse or terminate an engagement if:
no relationship of trust can be established
the request does not fall within her scope of activity
ethical, personal, or legal reasons oppose it
health risks exist
(2) Services already rendered must be remunerated.
§10 Duration of Treatment
The duration shall depend on the booked service.
Deviations shall not constitute a defect.
§11 Fees & Payment Terms
(1) Current prices are published on the website:
(2) Methods of payment:
advance payment by bank transfer
PayPal
cash payment on site
(3) For online bookings, advance payment is required.
(4) An appointment shall only be bindingly reserved upon receipt of payment.
§12 Appointment Cancellations – 48-Hour Rule
(1) Appointments must be cancelled in writing at least 48 hours in advance.
(2) In the event of cancellations made less than 48 hours in advance or failure to attend, the full amount shall be charged, as the appointment has been reserved exclusively for that person and cannot be reassigned at short notice.
§13 Delays
(1) In the event of delay, the session duration shall be reduced accordingly.
(2) A delay of 15 minutes or more shall be deemed a failure to attend and may be charged in full.
§14 Confidentiality
All personal information shall be treated in strict confidence.
Information shall only be disclosed to third parties:
with the Client’s express consent
where there is a legal obligation
§15 Data Protection
Personal data shall be processed in accordance with the General Data Protection Regulation (GDPR).
Further information can be found in the privacy policy:
§16 Force Majeure
(1) In exceptional cases, appointments may be rescheduled free of charge.
Force majeure shall include serious, unforeseeable events, for example:
Serious health-related events
hospitalisation
severe acute illness
serious injuries
medical emergencies
A normal infection, cold, or minor, ordinary illness shall expressly not be included.
Family emergencies
death of a close family member
acute life-threatening illness of a close relative
External events
natural disasters
official travel bans
serious traffic accidents
extreme weather conditions
(2) In such cases, the Practitioner must be informed as early as possible, and an alternative appointment shall be arranged.
§17 Severability Clause – Explained
Should any individual provision of these General Terms and Conditions be wholly or partially invalid or legally impermissible, then:
all other provisions shall remain valid.
the invalid provision shall be replaced by a new, legally permissible provision which comes as close as possible to the original intent and purpose.
This means:
The entire contract shall not become invalid; only the affected provision shall be adjusted.
§18 Applicable Law & Jurisdiction
(1) Belgian law shall apply.
(2) Place of jurisdiction: Ghent.